Front Office Sales Training by Hospitality Associates
As your hotel's first point of content, the opportunity lies in your ability to convert and upsell, and to turn customers into loyal, repeat guests. This course shows you how.
Getting Started On the Hospitality Associates' Front Office Sales Training
How to get the most out of this training
Why is it important for a front office person to know sales
Common Obstacles to Performance in Front Office Sales
How Your Personality Style Impacts Your Performance
Goal Setting
What Is Good Customer Service
Establish A Rapport
Making A Great First Impresion
The Different Types of Customer
Determining Their Needs
Summarise and Check Availability
Handling Objections
Confirm the Booking - And A Wrap Up of the Course