Course curriculum

  • 1

    Section 1

    • Getting Started On the Hospitality Associates' Front Office Sales Training

    • How to get the most out of this training

    • Why is it important for a front office person to know sales

    • Common Obstacles to Performance in Front Office Sales

    • How Your Personality Style Impacts Your Performance

    • Goal Setting

    • What Is Good Customer Service

    • Establish A Rapport

    • Making A Great First Impresion

    • The Different Types of Customer

    • Determining Their Needs

    • Summarise and Check Availability

    • Handling Objections

    • Confirm the Booking - And A Wrap Up of the Course